Frequently Asked Questions

Is the all inclusive optional?

No, the all inclusive is mandatory and is paid to the resort at check in. This all-inclusive fee not only includes all of your meals and beverages, but it includes the luxurious service you’ll be enjoying. For example, in addition to your meals and beverages, a Villa includes a cook for your breakfast, maid service, *beverage service, pool maintenance, grounds keeping, and gas for your golf cart. A Junior Suite, in addition to your meals and beverages, includes maid service, in-room *beverage service and grounds keeping. The all-inclusive fee is dependent upon the type and size of accommodation you choose.

Are there any hidden costs?

No, however; we do suggest that you rent a safe for $20.00 USD/ week to safely store your travel documents. Each accommodation has a safe, so upon arrival to the resort you may request to rent the safe and you will receive a key or combination.

How do we book a la carte dining?

You book them through VIP services (located in the tower, or someone may be there when you check in) on the day of arrival or the next morning, depending on your arrival time. Please note that not all restaurants are open every night, and all restaurants are closed for dinner on the day of the weekly welcome party/dinner (usually Sundays).

What currency can I use when shopping?

The stores at the resort accept USD, Dominican Pesos and Credit Cards; however, most stores off the resort only accept Dominican Pesos. You can convert money in the lobby of the Tropical on site or get Dominican Pesos from one of two on-site ATMs see Resort Map.